Frequently Asked Questions
If you have any questions or concerns that aren’t answered below, please contact us.
What material is the jewellery made of?
If you would like details on what a product is made of, please email us with the product name and picture and we’ll respond as soon as possible. Most items are not real silver or gold, but rather plated for colour. The earrings with the 925 sterling silver hooks are mentioned in the description.
How can I take care of the jewellery?
We wouldn’t recommend wearing the jewellery in water, sleeping in them, using cleaning chemicals or spraying perfume on them as they can tarnish the items.
What is untracked shipping?
Untracked shipping is a cheaper shipping method where the package is sent without tracking. It is sent as a large letter so tracking is not needed. If you buy items with untracked shipping, you will be notified when it is shipped but you won't receive and accurate date for the delivery arrival.
What do I do if I put the wrong shipping address?
Email us as soon as possible so we’re able to make the change if it hasn’t already been shipped. If contacted after we’ve shipped, we’re unable to reroute the package and you’ll need to contact postal services.
How long does postage usually take?
Untracked postage can take 2-4 weeks for Australian orders and 4 weeks-2 months for international orders. You can check delivery estimates for tracked postage on the Australia Post website and put Perth, WA as the from place.
What happens if my package never arrives?
After shipping the package, we are not responsible as it’s in the hands of the postal services.
Do you do refunds or returns?
We have a no refund/cancellation/return policy unfortunately. If you would like to make changes, please contact us.
What size are the necklaces?
They are generally 45cm but some are made longer or shorter to achieve a certain look.
How do you know you can trust us?
All of the reviews below were 5 star ratings from our depop and if you'd like to view more, you can visit our account on depop @diydrip. We also have lots of posts on our instagram highlights from customers!
"Ahh!! I'm obsessed! Amazing accessories xx 100% would by more from here 💖💖" - Ashley Trouty
"The cutest jewellery ever I'm in love 😩💓" - Emma Godber
“Such cute and dainty earrings! definitely good quality, they came in perfect condition with the cutest packaging, thank you xx 💕💕” – Mahalia Grace
“Very easy person to buy from, fast shipping and good quality item” – Ned Shaw
“These necklaces are absolutely perfect😍 I’m so buying off you again💕💕” – Bella Johnston
“So so lovely! Thank you 💐” – Peeka
“Lovely seller and products !! quick and easy transactions + shipping :))” – Gi
“This was a stunning necklace in perfect condition and the seller is the nicest xx” – Naomi McCarthy
“Absolutely gorgeous necklace! 10/10 quality, in love with this new piece ❤️ Very swift shipping” – Hannah
“Amazing earrings, absolutely in love with them!! Shipped so fast, would definitely buy again 💓🥰” – Darcy
“Items were sent ASAP!!! all accessories were exactly as pictured. fantastic quality x” – Cait Fenton
“I love my earrings tysm 💕 Nice seller, fast shipping and good quality jewellery for a really good price x Really recommend purchasing from here x” Isabella
“Amazing seller! received both of my items quite quickly and no problems regarding shipping or anything at all, love both of my earrings and i really recommend this account and all of their jewellery. thank you so much! :) 💕” – Molly Bowring
“Seller was so sweet and very easy to talk to! ✨ items came so quick and absolutely love them, so cute! 💓 will definitely purchase again in the future 🥰💯” – Cecilia Lay
“Absolutely lovely seller, items came just as described, packaging was lovely :) definitely recommend this seller!” – Immi
“Quick shipping. everything was good quality, no flimsy clasps! very happy with the order, will be buying from again:)” – Miya Saunders
“Shipped the day after i bought them, very fast delivery, product looks even better then the photo. 100% recommend and very happy :)” – Ava Baker
“Such good quality products and came within a few days !! would definitely recommend 🥰” – Kaitlin Teo
“Cutest necklace and in great quality! seller was super nice so definitely recommend 💘” – Erin McCauley
“It arrived very quickly and looks so cute, it hasn’t tarnished so far which i’m very happy about. thankyou !! 💘🦋🧸” – Maddy Wilkie
“Came within 3 business days of purchase & in great quality. definitely would recommend buying from this user xxxxx” – Abi McShane
“The jewellery came in great condition and is absolutely adorable 🥰 I definitely will be recommending diydrip to my friends.” – Ariane Wallace
“So in love wow 🦋” – Ella Mooney
“My necklace arrived yesterday morning and I put it on straight away I’m super duper happy with this purchase thankyou so very much it’s amazing!!” – Kiah Rutherford
“Really good communication and product, also was shipped really quickly! 10/10 experience xx” – Angel Shoveller
“So happy with my purchase, looks the exact same as the photos. Cutest little business card with it & packed with luv !! Will be purchasing again🖤” – Madison Jade
“AMAZING!! the seller was super lovely, shipped my items really quickly and they came exactly like the pictures. 11/10 <33” – Isla Clark
“Looks exactly like the picture I’m inlove and will definitely be buying so much more off here. Shipping was fast and communication was easy 💝💕💖💞💓💘💗” – Layla Hessey
“Super lovely & the packaging was so cute!! Loved my items. Definitely recommend 😋” – Anais Sosnowski
“Easy communication and SUPER fast shipping if you live in australia, great product too 🥰!!” – Yulun Ali
“Perfect!!! Next day shipping and it arrived within 2 days 😍❤️” – Jayde
“Such a friendly and helpful girl, postage super quick and the best prices on this app (i got my package in 3 days for $3) and her products are so cute and handmade!!! would def buy again xx” – Millie
“Great fast shipping, comes in really cute packaging and great quality jewellery :))” – Leeshie L
“EXTREMELY FAST SHIPPING! thank u lovelies 🥰🥰💋💋😇😇” – Eezz
“Neat safe packaging and came super quickly, lovely seller too! thanku💗” – Chloe
“The seller was amazing! Very easy to communicate with and understand everything! I’m overly happy with my purchase everything is exactly like the pictures and the way I imagined it. Came very quickly. Extremely happy!! Thank you” – Ella Walsh
“So great to work with! I bought two pairs of earrings and they came really quickly and had a little card. It was professional yet personal. Thank you!!” – Lily Plummer
“The sweetest seller ever, answered any questions i had and shipped super super quick! the necklace is perfect and really good quality, would 100% recommend x” – Mira Zara
“Very clean item, exactly same as the picture, super cute packaging, very kind and cool buyer 💖” – Mason
“Item arrived quickly and was in great condition and just as described!! such a lovely seller <333” – Maia K. Ortega
“Such a lovely seller, Very fast shipping and product was spot on to the photo. 💖” – Sierra Pav
“So easy to communicate with! These earrings are AMAZING, I love them so much. Would definitely buy from again soon! It’s so worth the price” – Trish Mai
“Item was as described and maybe even cuter! shipping was crazy fast and i was kept updated throughout the whole process! thanks for da cute earrings xox”